Account Controls

Your Neonstake Casino Account, Kept Within Limits You Choose

You must be 18+ to play, and every Neonstake Casino account already carries deposit limits, loss limits, session time reminders, reality checks and self-exclusion.

Set Your Limit

UK Gambling Commission licensedLicence 70470-1205-R-876139, issued by the UK Gambling Commission. Regulated since 2009.

Before You Sign In

From License To Helpline: The Basics In Full

Laid out plainly, the same way we run everything in the account: nothing hidden in small print.

Minimum age18+

Regulator and licenceUK Gambling Commission, 70470-1205-R-876139

National registerGAMSTOP

GamCare helpline0808 8020 133

Limit questions[email protected]

Your Toolkit

Which Settings Live In Your Account?

Worth a look when a session starts stretching, or when the money set aside for play is nearly gone.

How Much Goes In?

A deposit limit caps how much you can pay in over a period you choose. Switch it on before your first session, while your budget is still an idea rather than a memory.

A Figure Set In Advance

A loss limit stops play once net losses reach a figure you have set. Turn it on when you want the evening's cost decided in advance, not argued with at midnight.

Time Check Mid-Session

A reminder appears after a stretch of play you decide on. It suits anyone who loses track of the clock while a game loop is running.

Sight Of The Totals

A reality check interrupts play to show time spent and money in play so far. Choose it when you would rather see the totals as they happen than afterwards.

Close The Door Behind You

Self-exclusion locks you out of the account for a period you pick. Use it when you want a clean break rather than a smaller limit.

At The Start

How Do You Set A Limit In The Account?

A change that takes minutes, made the same calm way we handle the rest of your account.

Open Account Settings

Sign in and open the settings area of your account. Everything about limits sits in one place there, so nothing needs hunting through menus.

The Setting That Fits

Pick the setting that matches what you want to restrain: money paid in, money lost, or time at the tables. Read each one before choosing.

Daily, Weekly Or Monthly

Choose the stretch the limit should cover, then enter the figure you can comfortably spare. Ask yourself whether it would still feel right on a quiet week.

Saved And Checked

Save the change, then go back a screen and check the new figure is showing where you expect it. If it reads differently, our team can look again.

Is It Still Just For Fun?

Catching this early is gentler than catching it late, because a limit or a pause costs nothing while play is still ordinary. Set one inside your account before the next session, not after a loss.

Read down the list and notice which lines sound like your own week.

You check the balance before saying hello to anyone
Chasing back a deposit has become the evening plan
Time at the account has crept past what you meant
You tell people the session was shorter than it was
Deposits go in without you looking at the figure
The account is open while you are meant to be working
You feel flat until the next session starts

Support Routes

When You Want To Say It Out Loud

Useful on the day you want to speak to a person rather than read another page.

National Gambling Helpline (GamCare)

Reaches the National Gambling Helpline at any hour, every day of the week, at no cost, and keeps the conversation private. Advisers speak to players and to relatives, and can point you towards local support. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Runs free peer-led meetings where no appointment is needed. Attendees include players and a separate group for family and friends, and the number reaches the organisation directly. gamblersanonymous.org.uk

Is A Pause Different From Self-Exclusion?

A Short Time-Out. Access closes for a fixed stretch of hours or days while your balance and history stay put. Start it yourself in the account settings, and the doors reopen on their own once the period ends.

A Long Stop, Fixed In Place. Your access is closed for a stretch measured in months, and the decision holds for the whole of that period once it begins. Begin it in the account, and treat it as final rather than a break you can cut short.

Do I Need A Wider Block? GAMSTOP is run by The National Online Self Exclusion Scheme Limited and blocks sign-ups with licensed operators for a minimum of six months, with longer options available. Register there, allow up to 24 hours for it to take effect, and the block reaches beyond this account. gamstop.co.uk

A quieter home and a clear next step

When your child registers. The date of birth field at registration decides who is 18 or over. Photo ID, proof of address and a payment card image are checked before the first withdrawal.

Filters on shared devices. Your tablet and phone settings can hide gambling sites from every profile on the device. Set the filter on each browser and check it again after any update.

A calmer conversation. A relative who speaks plainly, without blame, often gets further than one who argues. The GamCare helpline on 0808 8020 133 advises relatives too, around the clock and free.

Before you go further

What you set first, what lasts longest

Short replies to the questions our support desk hears most, written the way we explain them in chat.

Do the limit controls sit in the same place on a phone?+

Yes. The account area holds the same deposit, loss and session controls on a phone as on a desktop, laid out for a smaller screen. Whatever you set there is stored on the account itself, so it applies to every device you sign in from.

What does a short pause actually do to my account?+

A pause stops you playing and depositing for the number of days you choose, without closing the account behind you. When the days run out, the account opens again on its own and you can play as before, unless you decide to extend it.

Can I raise a deposit limit again once it is in place?+

Changes happen inside the same section where the limit was first saved, under account settings. A stricter limit takes hold straight away, while a looser one is held back for a while so a decision made at a calmer moment stands.

Where can a partner or parent get advice about someone else's play?+

The National Gambling Helpline takes calls from relatives and friends as well as players, and its advisers can point you to local support. Ringing them yourself is often easier than starting with the person you are worried about.

Is there any way out of a self-exclusion before it finishes?+

No. The exclusion runs for the whole span you chose, and we cannot cut it short or release it on request. Choose the length with that in mind, then use the time for something other than the account.

Why do you need my age confirmed before I can play?+

The legal age for gambling here is 18, and the rules we hold under licence require a check before play begins. Confirming age also keeps underage players off the site, which protects them and keeps our licence in good order.