Withdrawal on hold

Neonstake Casino KYC Check Before Your First Withdrawal

The licence behind this site requires identity checks before any payout; we can ask at sign-up or first deposit, and it normally takes 34 hours.

Start my verification

UK Gambling Commission licensedLicence 70470-1205-R-876139, issued by the UK Gambling Commission. Regulated since 2009.

Six essentials

The Check in Six Lines

Your check, in plain facts: here is how it works at our casino.

Who checks

Neonstake Casino Ltd

Licence

UK Gambling Commission, 70470-1205-R-876139

How long

34 hours

Latest point

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Pass first time

Get Your Documents Accepted First Time

After this, you will know exactly where to upload each file and what makes it fail.

The requested items list

Open the verification area in your account and read the requested items. Check the accepted file types there, since a wrong format means uploading twice.

Photograph it flat

Upload your photo ID as a sharp colour image with all four corners visible. A phone photo taken flat on a table, without glare, normally passes.

Middle digits covered

Show the card with middle digits covered, your name and last four numbers clear. A banking app screenshot is fine when the account holder name matches.

Cash out sooner

Wait for the confirmation email, which usually lands inside 34 hours. Check your spam folder before chasing us, and allow 2 hours for a reply.

Paper check

Send the Right Copy First

We ask everyone for the same papers; a source of funds query is routine, not an accusation.

Photo ID

Confirmswho you are

Copy must showFull face, all four corners visible

Proof of address

Confirmswhere you live

Copy must showYour name, full address, recent date

Payment card image

Confirmsthe card is yours

Copy must showName, last four digits, middle hidden

Faster payout queue

What Makes Us Ask for Your Documents

We follow the same stopping points for every player, with no exceptions made quietly.

Get Details Matched

A name or address that differs from your papers sends the file to review, because the licence ties each account to one verified person. Expect a photo ID and proof of address.

First Cash-Out Review

Your first cash-out is the latest point where the licence requires a verified account, so the file is opened then. Send photo ID, proof of address and a card image.

Change of Payment Route

Adding a method we have not seen on your account triggers a fresh look, since money must be traceable to you. A card image or short account statement usually settles it.

Higher Deposit Allowance

Asking for a higher deposit allowance prompts a check on what you can afford, so limits are not raised blind. We may request proof of address plus income or savings evidence.

Before You Ask: Routine, Not Suspicion

Money laundering rules attached to our UK Gambling Commission licence number 70470-1205-R-876139 oblige us to understand where a player's money comes from. Neonstake Casino Ltd applies this to everyone at some stage, so a request is ordinary paperwork rather than a sign of doubt about you.

Which one applies depends on your own situation, so send only what is requested.

Recent payslips from your employer
Bank statement showing regular income
Tax return or self-assessment summary
Proof of a pension or benefit payment
Sale or savings statement for larger sums

Why Did My Upload Get Refused?

Too Blurred to Read? Detail lost to low light or a cropped edge means our team cannot read the dates and numbers the licence asks us to confirm. Lay the document flat in daylight Keep all four edges inside the frame

Does the Date Matter? An expired identity paper proves nothing about who you are today, so it cannot support a verified account no matter how clear the scan is. Use the current valid copy you hold Send the newer one as a fresh upload

Send a More Recent Bill. Address papers are accepted only when recent, because they show where you live now rather than where you lived before. Pick a statement from the last few months Choose one showing your full name and address

Question Round

Send Your Papers, Then Relax

Read this while a payout sits pending, or before you send anything in.

How late can I leave my identity check before cashing out?+

By our UK Gambling Commission licence, the check must be finished before your first withdrawal, so it is the last thing standing between you and the money. Waiting is allowed, but we can ask sooner, at registration or when you make your first deposit, so send the items early if you want a smooth cash out.

What is the source of funds question actually for?+

Money laundering rules under our licence mean a licensed operator has to know where a player's stake money comes from. It is a routine check applied across the market, not a suggestion that anything is wrong. Send what is asked and the file closes.

I got married and my name changed, what then?+

Show the paper trail so both names can be matched to one person. A marriage certificate or a deed poll document alongside your current photo ID does the job. Mention the old name in your message so the reviewer knows to look for it.

Can I send my documents from my phone camera?+

Phone photos are fine as long as the whole item is sharp and readable. Lay it flat, use daylight, and check the four corners made it into the frame before you send. Blurred or cropped shots are the usual reason a file gets sent back.

How many hours does verification take at Neonstake Casino?+

A complete file is reviewed within 34 hours. Most of that time goes on matching names and addresses, so tidy documents move faster. Keep an eye on your inbox, because a missing item restarts the clock.

Will I need to send the same papers again in a year?+

Fresh copies can be requested when an item expires, when your address changes, or when a routine review comes round. Photo ID with an end date is the usual culprit. Keep a clean copy on your phone so a repeat request costs you nothing.

Is my ID safe once I send it to you?+

Everything travels through 256-bit AES encryption, and the files are used for the check rather than for anything else. Access sits with the team that reviews it. If you have a question about your own file, [email protected] reaches the people who handle it.